Refunds Policy

Last updated: 1 March 2026

Our Refund Commitment

We want you to be satisfied with TVPremium. This policy explains when refunds are available and how to request one.

7-Day Refund Window

You are entitled to a full refund if you request it within 7 days of purchase, provided:

• Your credentials have not been activated
• You have not received and used a setup guide
• The subscription has not been used to stream content

No Refund After Activation

Once your credentials have been activated and the service accessed, we are unable to offer a refund. This is because the service has been delivered and consumed.

Technical Issues

If you experience persistent technical issues that prevent you from accessing the service, please contact us on WhatsApp first. We will make every reasonable effort to resolve the issue. If we are unable to resolve a genuine technical fault within 48 hours, a partial or full refund may be considered at our discretion.

Partial Plan Refunds

We do not offer pro-rata refunds for unused portions of a subscription plan (e.g. if you cancel 3 months into a 12-month plan).

How to Request a Refund

Contact us via WhatsApp or at support@tvpremium.co.uk within the eligible window. Include your order reference and the reason for your request. Refunds are processed within 5–10 business days.

Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer legislation.