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TVPremium
Legal

Privacy Policy

Last updated: 1 March 2026

1. Who We Are

TVPremium Ltd ("we", "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information. Our contact email is support@tvpremium.co.uk.

2. Data We Collect

We collect the following information when you purchase or use our service:

  • Contact information (WhatsApp number, email if provided)
  • Device information (type and model, for setup purposes)
  • Payment confirmation details (not card data — payments are handled externally)
  • Communications you send to us via WhatsApp

3. How We Use Your Data

We use your data to:

  • Provide and manage your subscription
  • Deliver setup instructions and customer support
  • Send renewal reminders
  • Comply with legal obligations

4. Legal Basis (UK GDPR)

We process your data under the following lawful bases: contract performance (to provide the service), legitimate interests (customer support and account management), and legal obligation (where required by law).

5. Data Sharing

We do not sell your personal data. We may share data with: payment processors (where necessary), law enforcement or regulatory bodies (where legally required), service infrastructure providers subject to data processing agreements.

6. Data Retention

We retain your data for the duration of your subscription plus 12 months, unless a longer period is required by law or for the resolution of disputes.

7. Your Rights (UK GDPR)

You have the right to: access your personal data, request correction or deletion, object to processing, request restriction of processing, and data portability. To exercise these rights, contact us at support@tvpremium.co.uk.

8. Cookies

We use cookies on our website as described in our Cookie Policy. You can manage your preferences on the Cookie Settings page.

9. Security

We take reasonable technical and organisational measures to protect your data. However, no internet transmission is completely secure. You use the service at your own risk.

10. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available at this URL. Continued use of the service constitutes acceptance of any changes.

11. Contact

To exercise your rights or raise a complaint: support@tvpremium.co.uk. You may also complain to the Information Commissioner's Office (ICO) at ico.org.uk.

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