1. Eligible plans
- Yearly subscriptions and current main-page plans
- Multi-device plans: 2 Devices (£89.99), 3 Devices (£125.99), 4 Devices (£165.99)
- Server combos: Combo 2 (£84.99), Combo 3 (£119.99), Combo 4 (£149.99)
- Exclusive packs: Sports Live (£59.99), Connected Family (£74.99), Travel (£59.99), Cinema & series (£54.99)
2. Non-eligible plans
- 24h Trial (£2.99) - one-time non-refundable payment
- Subscriptions after the 15-day period has expired
- Accounts that have already received a TVPremium refund
3. Refund process
Step 1 - contact us
Send your request via the online form, WhatsApp or email with your order number, purchase email and optional reason.
Step 2 - Processing
Request processed within 24 to 48 working hours. No extra questions.
Step 3 - Credit
Refund to the original payment method.
4. Timings
- Processing: 24-48 working hours
- Bank card: 3-7 working days
- PayPal: 1-3 working days
- Bank transfer: 3-5 working days
5. Contact for refund
or use the online refund form for a structured request.