Guarantee duration
15 calendar days from the activation date. Applies to eligible monthly, yearly, multi-screen and combo plans.
Fast processing
Fill in the form below or contact support. The refund is processed within 24-48 working hours.
Refund method
Refund to the original payment method. Bank credit time: usually 3-5 working days.
Request a refund
Fill in the form below and send your request directly via WhatsApp (recommended - reply in under 5 min) or by email. We will process your request within 24-48h.
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What is covered
- Main plans: 3 Months, 6 Months and 12 Months
- Multi-device plans (2, 3, 4 devices)
- Server combos (2, 3, 4 servers)
- Exclusive packs (Sports Live, Connected Family, Travel, Cinema)
Exceptions
- The 24h trial at £2.99 (non-refundable because of its minimal cost)
- The 2h trial at £1.99 (non-refundable)
- Subscriptions after the 15-day period
- Subscriptions that have already received a previous refund
Contact support directly
Mention your order number and request reason for faster processing.
Try it risk-free
With our 15-day guarantee, you have nothing to lose. Activate your subscription today.
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