1. Data controller
TVPremium is the data controller of your personal data. Contact : or via WhatsApp.
2. Data collected
2.1 Data provided
- Email address for login details and communications
- WhatsApp number for support and delivery
- Payment information handled by a secure provider and not stored by us
2.2 Automatic data
- IP address for security and abuse detection
- Connection data for subscription management
- Device used for technical support
3. Processing purposes
Your data is used for:
- Managing and delivering your subscription
- Technical support and customer service
- Billing and accounting
- Security and fraud prevention
- Communications related to your subscription
4. Legal basis
Processing is based on contract performance, our legitimate interest in securing the service, and your consent for marketing communications.
5. Conservation
Data is kept for the duration of the subscription plus 3 years for legal obligations. Connection data is kept for 12 months.
6. Partage of data
We never sell your data. Sharing is limited to:
- Payment provider for the transaction only
- Technical providers for secure hosting in Europe
- Competent authorities only upon legal request
7. Your rights
- aight of access - get a copy of your data
- aight to rectification - correct inaccurate data
- aight to erasure - delete your data
- aight to portability - receive your data in a structured format
- aight to object - object to processing
- aight to withdraw consent
To exercise these rights: . Response within 30 days.
8. Cookies
Our site uses necessary technical cookies and anonymised analytics cookies. You can refuse non-essential cookies in your browser settings.
9. Security
Security measures: SSL/TLS encryption, restricted access and regular backups. In the event of a breach, notification is made within legal time limits.
10. Complaints
You can file a complaint with the CNIL: www.cnil.fr.